Fulfillment: News

Fulfillment News

Holiday Shopping Trends in the US – Where to focus for next year

A recent survey of twelve hundred customers by ‘Brightpearl’ analyzed the shopping trends over the recent Thanksgiving holiday. The key shopping days focused on were: • Thanksgiving • Black Friday • Small Business Saturday • Cyber Monday Not surprisingly, there is an increase of 21% in Gross Merchandise Value (GMV) growth rate compared to 2014, for independent retailers. Looking at the individual days, Thanksgiving...

Where will you be doing your Christmas shopping?

E-commerce etailers are gearing up, if they haven’t already, for the shopping frenzy that is; Black Friday, Cyber Monday and the weeks leading up to Christmas. Will ecommerce be the primary focus for potential customers in 2015 or will they be pounding the high street, looking for the seasonal bargains? A recent survey of US shoppers found that they plan to split their festive...

What’s new at eBay and how will it affect you as e-tailers?

eBay announced seller friendly plans at its 20th birthday party this month. Objective standards centralized selling tools and competitive insights were the headlines but what does this mean for etailers who sell on eBay? Objective standards from quarter 1 2016 Three modified metrics for determining a seller’s standing: • Closed cases escalated to eBay o This modifies closed cases without seller resolution • Cancelled...

Is the Internet the high street store’s friend or foe?

Online shopping is the growth area of retailing, with e-tail sales accounting for almost a quarter of all retail sales. High street stores must choose to innovate or disappear, in this fast paced technology influenced market place. But what can high street stores do to keep pace with online retailer? Can the Internet actually be a useful tool for them to modernize? Innovating the...

What you can expect this holiday season

The planning, communication and integration of ecommerce systems is essential if your ecommerce business wants to make the most of the holiday increase in demand. Reviewing the previous year’s trends is one way to help plan successfully for this year. Google have done just that and devised an infographic highlighting likely shopping trends for the holiday season in 2015. A notable trend from 2014 is...

Key factors in a successful order fulfillment process

The outcome of a successful order fulfillment process is that the goods are delivered, in perfect condition and in a cost effective, timely way. When you are processing lots of orders with only a small workforce, this desired outcome may seem unachievable, with the resultant knock on effect of poor reviews and customers not purchasing from your ecommerce site again. Consider the key factors...

Amazon considers On My Way service but how neighborly are you?

Delivery to the customers’ door is expensive, even for e-tail giants like Amazon. They have explored Sunday deliveries with the US Postal service and are currently testing GPS tracked drones to deliver parcels to customers’ homes but this is subject to regulation and wide scale drone delivery appears to be a future rather than current solution to the doorstep delivery problem. Asking neighbors to take...

How to avoid 5 common order fulfillment mistakes

Successful order fulfillment leads to a positive customer shopping experience and increases the chances of repeat purchases. The order fulfillment process starts when the products are ordered and ends with their successful delivery. Your business will incur increased monetary and time costs if there is an order fulfillment problem. Similarly customers may waste time waiting in for a no-show delivery. The following five areas are...

Can data analysis and website design enhance your customers’ buying experience?

Making sure your customers enjoy shopping at your ecommerce site is essential to remain competitive. Customer service was a given in the 1960’s and 1970’s, when every community had a corner shop, which thrived because it gave its customers what they wanted. Making sure the consumer experience was favorable slipped down the priorities as shopping became more anonymous from the 1980’s onwards. The growth...

Are we any closer to delivery by drones?

Using drones to deliver online customer orders is still on Amazon’s agenda and Google has already carried out drone delivery tests in the Australian outback. Both companies also recently attended the NASA sponsored conference in California. The stumbling block to the introduction of drones is can they be safely operated in our crowded airspace? Amazon proposed unmanned remote controlled aircraft should be granted dedicated...