Signs it’s time to change your order fulfillment provider

Outsourcing your order fulfillment should save you money, time and allow you to concentrate on your core business functions. If you are finding you are spending more than before on the fulfillment process because of problems with customer returns, for example, then maybe it’s time for a change.

Your fulfillment partner is the vital link between your products and your customers. Professionally managed order fulfillment, enhances the customer experience. If your customers are leaving negative reviews about the damaged or late products, it’s time to find out why.

Communication
You rely on your fulfillment provider to keep your customer happy and spotlight any problems with your inventory and products to you. Problems in either of these areas need addressing.

Are you still hands on with the order fulfillment process?
If the answer to this question is yes, then you need to question the service you are paying for. Outsourcing order fulfillment should mean that once the customer has checked out on your website you do not have any direct involvement in processing the order. If you do, maybe you need to find another fulfillment company.

Customer Experience
Your fulfillment partner is picking, packing and delivering your products to your customers.
Do they communicate with the customer about the order and delivery estimates? Are they helpful and responsive if there is a problem with the delivered goods? Do they let you know about any problems? If not, your fulfillment partner is not meeting your needs.

The Returns Process
If your reviews are complaining about the returns procedure then you need to find out why this is damaging the customers’ shopping experience. Returns are a major source of consumer dissatisfaction and can lose repeat business. Make sure your fulfillment partner’s returns process is easy and professional and if it isn’t consider changing.

If you are experiencing any or all of these problems with your fulfillment partner, try DK Fulfilment.

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