Tag Archives: order fulfilment

Holiday Shopping Trends in the US – Where to focus for next year

A recent survey of twelve hundred customers by ‘Brightpearl’ analyzed the shopping trends over the recent Thanksgiving holiday. The key shopping days focused on were: • Thanksgiving • Black Friday • Small Business Saturday • Cyber Monday Not surprisingly, there is an increase of 21% in Gross Merchandise Value (GMV) growth rate compared to 2014, for independent retailers. Looking at the individual days, Thanksgiving...

What’s new at eBay and how will it affect you as e-tailers?

eBay announced seller friendly plans at its 20th birthday party this month. Objective standards centralized selling tools and competitive insights were the headlines but what does this mean for etailers who sell on eBay? Objective standards from quarter 1 2016 Three modified metrics for determining a seller’s standing: • Closed cases escalated to eBay o This modifies closed cases without seller resolution • Cancelled...

What you can expect this holiday season

The planning, communication and integration of ecommerce systems is essential if your ecommerce business wants to make the most of the holiday increase in demand. Reviewing the previous year’s trends is one way to help plan successfully for this year. Google have done just that and devised an infographic highlighting likely shopping trends for the holiday season in 2015. A notable trend from 2014 is...

Key factors in a successful order fulfillment process

The outcome of a successful order fulfillment process is that the goods are delivered, in perfect condition and in a cost effective, timely way. When you are processing lots of orders with only a small workforce, this desired outcome may seem unachievable, with the resultant knock on effect of poor reviews and customers not purchasing from your ecommerce site again. Consider the key factors...

How to avoid 5 common order fulfillment mistakes

Successful order fulfillment leads to a positive customer shopping experience and increases the chances of repeat purchases. The order fulfillment process starts when the products are ordered and ends with their successful delivery. Your business will incur increased monetary and time costs if there is an order fulfillment problem. Similarly customers may waste time waiting in for a no-show delivery. The following five areas are...

Have you got the in-house skills for order fulfillment?

Order fulfillment is as important to your ecommerce business as an attractive, professional website, great products and optimum pricing. Order fulfillment is the receiving, processing and delivering of products to the end customer. If your customer doesn’t receive the products they ordered in perfect condition, delivered in a timely manner, they are unlikely to purchase from you again and may leave negative feedback to...

Signs it’s time to change your order fulfillment provider

Outsourcing your order fulfillment should save you money, time and allow you to concentrate on your core business functions. If you are finding you are spending more than before on the fulfillment process because of problems with customer returns, for example, then maybe it’s time for a change. Your fulfillment partner is the vital link between your products and your customers. Professionally managed order...

Gaining a competitive edge with efficient order fulfillment

Not just an unavoidable business cost, order fulfillment (if you get it right) has the means to give your ecommerce business the competitive edge. With so much choice on the internet for the discerning online buyer, it becomes increasingly difficult to stand out from the crowd and remain profitable. Consumers expect your inventory to be completely available when they shop. Delays are likely to...

How to choose an order fulfillment company

The goal of all business whether ecommerce or traditional is to grow in size and profitability. To achieve this aim the volume of sales must grow and at some point it will be greater than your in-house workforce can optimally handle. The downside of fulfilling your orders in-house is: • The time it takes to pick, package and ship items • The cost of...

Christmas is coming… Is your ecommerce store ready?

Black Friday and Cyber Monday are now less than six months away. Savvy ecommerce etailers will have already planned for the expected surge in demand for their goods. The fulfillment stage of the supply chain must be efficient and seamless to ensure it doesn’t let them or their customers down. Image source: https://farm8.staticflickr.com/7319/11386379534_6d0e800128.jpg 2014 saw Black Friday and Cyber Monday firmly established in the...